kg7 FAQ – Frequently Asked Questions

KYC (Know Your Customer) is a one-time identity verification that confirms who you are and that you are 21 years of age or older. You submit a valid Philippine government-issued ID — such as a passport, driver's licence, PhilSys national ID, SSS ID, or voter's ID. Once verified, your account is fully unlocked for deposits, withdrawals, and all game features. KYC is done once for the lifetime of your account.

No. Each player is permitted to hold a single kg7 account. Creating multiple accounts — for any reason, including claiming bonuses or bypassing restrictions — is a breach of the Terms and Conditions. If duplicate accounts are detected, both may be closed and associated balances forfeited. If you already have an account and cannot access it, contact support rather than registering again.

Contact details can be updated by reaching out to kg7 customer support through the platform. You'll need to verify your identity before changes are made — this protects your account from unauthorised modifications. Changes to your mobile number may trigger a new OTP verification step on your next login from an unrecognised device.

Withdrawal requests are made from within your account dashboard. Funds are sent to your registered Philippine bank account or e-wallet — the same method used for deposits. KYC must be completed before your first withdrawal is processed. Full details on processing steps and timelines are available on the Withdrawal page.

Withdrawal processing times depend on your chosen payment channel and whether your account verification is complete. Accounts that have completed KYC and meet any applicable requirements will have their withdrawal requests reviewed and processed. See the Withdrawal page for current timelines and what to prepare before requesting a withdrawal.

No. All deposits must come from a Philippine payment account registered in your own name. Withdrawals are likewise sent only to your own registered payment method. Third-party transactions — where someone else's account is used to fund or receive funds from your kg7 account — are not permitted and will result in the transaction being reversed and a review of your account.

Live casino tables on kg7 run around the clock with multiple table options across different stake ranges. Baccarat, in particular, has several tables running simultaneously, which is popular with Filipino players. Live streams are in HD and the games are managed by professional dealers in real time. Visit the Live Casino page for more details.

Yes. Sports betting on kg7 covers Philippine Basketball Association (PBA) games alongside NBA, international football, boxing, volleyball, and esports. You can place pre-game bets or live in-play bets on ongoing matches. All bets are placed and settled in Philippine Peso. Game availability varies based on the current sports calendar.

No. There is no system, strategy, or method that guarantees winnings on any game. Slot outcomes are determined by certified RNG (Random Number Generator), and live casino results are determined by real-time dealer action. Sports betting outcomes depend on real sporting events. Gaming on kg7 is entertainment — always set a budget you're comfortable losing before you start. See the Responsible Gaming page for tools to help you stay in control.

Password recovery is handled through kg7 customer support. Contact the support team through the platform's official support access point with your registered mobile number or email and enough account detail to verify your identity. Do not attempt to register a new account — that will create a duplicate and result in both accounts being reviewed. Visit the Login page for access to the support contact.

No. kg7 staff will never ask for your password, OTP, or any other login credential through any channel — including chat support, email, or phone. If you receive such a request from anyone claiming to represent kg7, do not respond and report it through official support. Your login credentials are for your eyes only.

Self-exclusion is a feature that blocks your account access for a defined period. Once activated from account settings, your account is inaccessible on all devices — including the mobile app. Your PHP balance is preserved and will be available for withdrawal once the exclusion period ends. You cannot cancel or shorten a self-exclusion before it expires. This is by design — it gives you a genuine break without any override.

The minimum age is 21 years. This is enforced through KYC identity verification, which requires a valid Philippine government-issued ID showing your date of birth. Players found to be under 21 will have their accounts closed and any deposited balance returned through the original payment method where possible.

Your kg7 account can be accessed from multiple devices — for example, your laptop at home in Manila and your phone when you're out in Cebu. Balance and account settings sync across all devices. Simultaneous active game sessions from multiple devices may be restricted depending on the specific game. Each new device will require OTP verification on the first login from that device.

Yes. After completing your first login on the Android or iOS app, you can enable fingerprint or Face ID authentication from account settings. Once active, biometric login replaces the password step for that specific device. OTP verification for new device logins remains enabled regardless of biometric settings — the two layers work together.